General Terms and Conditions Smart Stay Hotel Berlin City
Single bookings up to 7 persons
Bookings up to 7 people can be made online, via fax or written. A valid credit card is required with its number and expiry date, but the credit card is not charged in advance, the balance of payment is due upon arrival. Credit card is only charged in case of cancellation or No-Show and only by the applicable fees. The data submitted when booking is legally binding. For group bookings (more than 7 people) regardless of the booking method a pre-payment of 50% of the total amount is required.
All services of the Hotel are to be paid by EC, Maestro, VISA, AMEX, Mastercard or cash. Payments made in advance must be credited at the latest on arrival to our account. Proof of Bank Transfer cannot be accepted as proof of payment without the amount being credited to our account. Travellers´ Cheques are not accepted.
Down Payment & Warranty
In case of groups of more than 7 people and bookings exceeding €400.00 a Pre-Payment of 50% of the Total Amount of the stay (or at least the costs of the first night) is to be transferred to our account. For reservations made for Trade Fairs and other Special Events valid credit card details or a pre-payment as a guarantee are essential. The pre-payment must be done at latest two weeks after the confirmation of reservation is issued to guest. Short Notice Bookings of that kind are to be paid no later than Arrival Day. Should there be any transfer fees or intermediary bank charges must be borne by remitter.
A cancellations cannot be made on the telephone, must be submitted written.
A Guest Acceptance Contract shall be completed as soon as a booking or reservation is made at our Hotel. The essential content of this contract is determined according to §535 BGB, which is binding for both parties once it is closed. In case of cancellation or guest does not arrive (No-Show) the 100% of the amount of the first night is charged (excluding breakfast).
We offer the following cancellation policy, if no other arrangements have been agreed in writing:
• up to 24 hours before arrival (till at the latest 14:00 GMT+1) for all periods with the normal price
• up to 48 hours before arrival at Trade Fair Period Nr 1.
Cancellations and changes in the Trade Fair Period Nr 2 are not possible. In case of cancellation or non-arrival by the guest 90% of the total amount is charged.
Please note that cancellations must be submitted written. No cancellation can be accepted via telephone.
Special terms and conditions for GROUP BOOKINGS:
Group booking for 8 or more people
Groups of young people under 18 years can only be accommodated if accompanied by group leader(s) who is/are at least 18 years of age or older who take(s) full responsibility for the group. The number of group leaders depend on the size of the group.
Group booking inquiries can be made by emailing to firstname.lastname@example.org.
In case of groups of 8 or more people being accommodated in dorm rooms, the hotel will determine the breakdown in which guests will be accommodated, unless the hotel confirmed in writing that specific rooms would be provided.
50% of the Total Amount of the reservation must be paid in advance in 4-6 weeks after returning the completed and signed group agreement form. Short notice bookings up to one week prior to arrival can only be paid by credit card. Should there be any transfer fees or intermediary bank charges must be borne by remitter.
• up to 3 months before arrival: 25% of the Total Amount
• less than 3 months before arrival: 50% of the Total Amount
• less than 4 weeks before arrival: 100% of the Total Amount and inclusively the Catering Costs
• up to a quantity of 10% of group members can be cancelled up to 4 weeks before arrival
The house rules are part of the Terms and Conditions. For violation of the House Rules the Smart Stay Hotel Berlin City is entitled to terminate accommodation contract without notice. For services not used on occasion of termination the money will be refunded.
Read House Rules
Liability / Deposit
Anyone who causes damage to the building or inventory is liable for under the law (particularly the organizer or group leader). Any form of theft or intentional damage will be reported to the Police.
On departure of groups the rooms are inspected by Hotel Staff. Extreme mess left in the room or any kind of and damage will be invoiced and are payable at departure.
Smart Stay assumes no liability for luggage stored in the free Luggage Room or for vehicles or bicycle parked on premises of Smart Stay Hotel Berlin City.
The ineffectiveness of individual components of these terms and conditions does not affect the validity of the remaining sections.